Shipping/Return Policy

Shipping Policy:

1.Processing Time: As a small mom and pop shop, we take pride in crafting each and every product with care and attention to detail. Please allow 2-4 weeks for your order to be produced, packaged, and prepared for shipment.

2, Shipping Methods: We offer various shipping options to ensure your order reaches you in a timely manner. During the checkout process, you will see the available shipping methods and estimated delivery times based on your location.

3. International Shipping: We happily offer international shipping worldwide. Please note that additional customs fees, taxes, or duties may apply upon delivery, which are the customer's responsibility. We recommend checking with your local customs office for more information.

4. Shipment Tracking: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment's progress online. *As a small mom and pop shop, we produce products on demand to minimize overproduction and reduce our environmental impact. Thank you for supporting thoughtful purchasing decisions that contribute to a better world for all.

Return Policy:

1. Satisfaction Guarantee: We want you to be completely satisfied with your purchase. If you're not happy with your order, please contact our customer support team within 14 days of receiving your item.

Kindly be aware that items purchased at a discounted price, whether through a sale or discount code, are considered final sale and cannot be returned or exchanged. We value your understanding and cooperation regarding this policy.

2. Eligibility for Returns: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Customized or personalized products are only eligible for return if they arrive damaged or defective.

3. Return Process: To initiate a return, please contact our customer support team with your order details. They will guide you through the return process and provide instructions.

4.Return Shipping: The customer is responsible for the cost of return shipping, unless the item arrived damaged or defective. We recommend using a trackable shipping service to ensure the safe return of the item.

5. Return Address: Please send your returns to the following address:

Dead Skin Club - 1801 Flower Ave. Suite 16, Duarte, CA 91010.

6. Refund or Exchange: Once we receive and inspect the returned item, we will process a refund or exchange based on availability. Refunds will be issued to the original payment method used for the purchase. Please note that our shipping and return policies are subject to change. For the most up-to-date information, please review our website or contact our customer support team for any specific inquiries or concerns.